Service Cloud

Helping your customers at Every Touchpoint.

As a Navigator Level II Service Cloud Specialist, we create solutions that empower agents with a complete set of productivity tools that deliver faster, smarter, more personalised customer service. We will help you simplify multi-channel support and improve efficiencies.

Once again Pexlify have delivered. This project allowed us to automate a process which was currently completely manual and removed useless internal administration tasks that delivered no customer value. Working with Pexlify is always a 5 star experience.

Financial Services (AppExchange)
Deliver great support right when your customers need it most

Pexlify implements Service Cloud solutions that enable users to automate service processes, streamline workflows, find key articles, topics and experts to support the agent. Users can access the cloud from anywhere, at any time, on any device.

We will show you how providing real-time and accurate support, you can increase customer satisfaction while improving the lifetime value and loyalty of your customers.

 As your support requirements grow, simply add more seats or upgrade your edition with additional features.

Deliver Support Your Customers Will Love

A recent survey by PWC found that “1 in 3 customers will leave a brand they love after just one bad experience, while 92% would completely abandon a company after two or three negative interactions.

People are more accustomed to buying products online. They are also more sophisticated with the channels they wish to communicate on. It’s imperative that companies offer first-class customer support across a range of devices and channels.  

Bringing in Service Cloud can help employees resolve cases faster. Utilising the power of Automation, Einstein, Self-Service and Knowledge Articles, Service agents can get to the route of issues quickly and reduce their caseloads faster than ever before. 

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Service Cloud Customer Stories

As a trusted partner, we deliver new innovations and features faster and securely for our customers. Through our Case Studies, get insights on the type of solutions we've developed across Insurance and the Financial Services sector.

Ulster Bank

Pexlify’s bespoke solution helped Ulster Bank to improve their customer satisfaction scores and to understand, based on customer feedback, where they were performing well.

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CoreHR required a Community & Service Cloud solution that assisted with increasing their case deflections by allowing customers to self-solve their support questions with knowledge articles.

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Simplify Multi-channel support = Increase Customer Satisfaction & Loyalty.

Unified view of customer details = All necessary data at your fingertips.

Empower Agents = Increase lead volumes & make more informed decisions.

Close cases faster =  Increased team productivity and collaboration.

Self-Service Functionality = Customers can resolve issues for themselves, freeing up agent time

Built in the Cloud = Access anytime, anywhere, on any device.

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Discover how Pexlify can create digital experiences that transforms and optimises your business with Salesforce.

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