Pexlify
Support Services

Pexlify’s Support Service model provides you with the functions to enable long-term support and growth of your Salesforce platform.

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While you focus on the important things ...like business growth, we'll keep your Org running smoothly on the Salesforce Superhighway.

Pexlify's Support Consultants will become a seamless part of your team to ensure you have immediate access to a Salesforce expert to ask questions, resolve issues, provide training and proactively manage your Salesforce Org to ensure it stays on the Salesforce Superhighway.

What you get with Pexlify’s Support services.
1
SALESFORCE SUPPORT

Pexlify will provide a support-based ticketing service based on our agreed SLA’s. Our support engineers will be available through our ticketing system to resolve your day-to-day Salesforce issues that arise.

2
SALESFORCE ADMIN/DEV

Using best practice processes, our managed service team will work with your team on required configuration and development changes to maintain your Salesforce Applications and Clouds.

3
TRAINING

We offer Salesforce user training services to create training material, perform end-user training for new joiners or refresher training for existing users.

4
KPI & SLAs MANAGEMENT

Pexlify provides detailed information on system performance, as well as SLA performance. These reports will alleviate frequent issues, plan for future requirements and provide best-practice in governance.

5
CONSULTANCY

With our Gold package, you will get access to every single specialist consultant in our company. At Pexlify, we have experienced consultants across the full Salesforce platform eco-system.

SUPPORT SERVICE MODELS & PRICING
We offer three support models to choose from:
RESOURCING
KEY SERVICE MODEL ELEMENTS
GOVERNANCE & SERVICE REVIEW
OPTIONS
BRONZE
RESOURCING
Support Package for 5 days/units per month
KEY SERVICE MODEL ELEMENTS
  1. On-demand Support Service
  2. Salesforce Admin/Dev
GOVERNANCE & SERVICE REVIEW
  • Service kick-off and on-boarding meeting
  • Monthly status updates
  • Quarterly meeting to review service levels
OPTIONS
  • Services can be scaled up agreed quarterly within 4 weeks notice
SILVER
RESOURCING
Support Package for 10 days/units per month
KEY SERVICE MODEL ELEMENTS
  1. On-demand Support Service
  2. Salesforce Admin/Dev
GOVERNANCE & SERVICE REVIEW
  • Service kick-off and on-boarding meeting
  • Monthly status updates
  • Quarterly meeting to review service levels
OPTIONS
  • Services can be scaled up agreed quarterly within 4 weeks notice
GOLD
RESOURCING
Full-Time Managed-Service Consultant
KEY SERVICE MODEL ELEMENTS
  1. Dedicated On-demand Support Service
  2. Salesforce Admin/Dev
  3. Training Services
  4. KPIs & SLAs Management
  5. Consultancy
GOVERNANCE & SERVICE REVIEW
  • Service kick-off and on-boarding meeting
  • Monthly status updates
  • Quarterly meeting to review service levels
OPTIONS
  • Services can be scaled up agreed quarterly within 4 weeks notice
  • Service kick-off and on-boarding meeting
  • Monthly status updates
  • Quarterly meeting to review service levels
  • Services can be scaled up agreed quarterly within 4 weeks notice
Flexible Support Pricing

At Pexlify, our goal is to support businesses of every size. Our Salesforce Support Service Model offers scalability and flexibility as your business grows and support requirements evolve.

Unsure of what support model you require or looking for a bespoke support model? Get in touch with our support experts to learn how we can help you on your journey to a reliable, dedicated support service for your Salesforce Org.

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Why Choose Pexlify's Support Services:

At Pexlify, we understand the challenges of implementing and maintaining a Salesforce Org. Our experienced support team will handle all your technical development requirements, as well as support tickets to help drive better business performance.

10+ Years of Salesforce consultancy

The Pexlify support team has extensive experience across multiple Salesforce clouds and products.

Admin & Development support

Pexlify provides Admin + Development support offered across all support options

Salesforce Certified & Accredited

Salesforce Navigator Specialists for Admin Services, Developer + Integration & Support Services

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Discover how Pexlify can create digital experiences that transforms and optimises your business with Salesforce.

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