Why is Salesforce Running so slow!?
Here at Pexlify, our support team deals with all sorts of issues every day. From login issues to Salesforce Release readiness, from report creation advice to system best practice implementation, no two days are ever the same.
We aim to provide the best customer service and help our customers get the most out of their Salesforce systems. Plus, we’re always on hand to answer any questions you may have.
One question we receive every so often is “Salesforce is running really slow on my computer! Can you help!?”
We’ve all been there! A slow computer can be extremely frustrating at any time, especially if you’re under time pressure or the problem is persistent. So, what can we do to help?
The first step, always, is to diagnose the problem – is it caused by software or is it caused by hardware? Depending on the answer, it may impact how we can help.
To determine this, we use a little-known tool called ‘Salesforce Performance Test’. Believe it or not, this is available on every Salesforce org (even sandboxes).
Before we get into the details, let’s talk about how you can access this tool. Bonus: no special permissions or access required!
Log in to your Salesforce Org as normal. In the address bar of your browser; select and delete everything after the ‘force.com/’. Make sure you keep the trailing forward slash on the .com!
After that trailing forward slash type the following: speedtest.jsp
You should end up with the below.
Now, simply press enter to navigate to the ‘Salesforce Performance Test’ page for your org.
Let’s jump straight in; go ahead and press the big blue ‘Test Speed’ button. While that’s running, let’s talk about what results you will be seeing:
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In case you missed it; this is the big blue button. Press it to get started. The progress bar below will fill as the test progresses (funnily enough).
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This is your computer’s Octane Score. This is a good indicator of your system and browser’s performance. Salesforce has specifically recommended Octane scores when using Lightning Experience. The minimum requirement is 20,000 or greater, with the recommended score being 30,000 or more. More information on this, as well as other requirements, can be found at this Salesforce Documentation link.
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This is the number of CPU cores in your computer. Generally, the more cores the better but this isn’t something that is easily upgraded without getting a new computer.
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Frame Rate or FPS is the number of frames per second your computer is displaying. This can account for laggy animations etc. if your computer is under strain.
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Latency is the time delay between your computer and the server on which your Salesforce org is hosted. Salesforce recommends a latency lower than 150ms or less for optimum performance with 200ms being the minimum requirement.
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This is your network download speed. Salesforce recommends a 3 Mbps connection or better. 1 Mbps is the minimum requirement.
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This is your network upload speed. If uploading documents to Salesforce, the faster your upload speed the sooner you can move on. Faster is always better.
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This is the server which your Salesforce org is hosted on.
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This details the Salesforce Release your org is currently running. This can be helpful for checking known issues.
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The Trust Status of your org is basically its availability.
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The User Agent section provides details about which browser version you are using. This can help us determine if there are known issues for the browser version your computer is running.
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This is the current graphics card your device has and some specifics relating to Web Graphics libraries that are supported.
Although it is a very informative tool, the ‘Performance Test’ does not solve all problems. But it does give our support agents a good indication of where potential issues may originate from and if we can be of any assistance to solve them.
For example, your network download speed could be particularly slow in the afternoon which would cause slow page load times and hanging browser windows. Your ‘Octane Score’ on your laptop could be lower than your desktop PC in the office, leading to a slow performance while away from your desk. Unfortunately, these are out of our control but they can be improved with a faster connection or better hardware.
If the ‘Performance Test’ returns a glowing result with all the bells and whistles, then we know we can rule out hardware issues and focus our attention elsewhere. That is when the real fun begins for us!
The next time your Salesforce org seems like it’s having a slow day, run a ‘Performance Test’ and approach your support/admin with the information they need to get you back up to speed - quickly.
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Today's post is by one of our Salesforce Consultants, Graham Curran.
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As always, thanks for reading, if you enjoyed this post please feel free to share it and tag us @Pexlify.
Pexlify is a leading digital transformation partner with Salesforce.com.
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