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People are more accustomed to buying all sorts of products online. They are also more sophisticated with the channels they wish to communicate on. With this in mind, it’s imperative that companies offer first-class customer support across a range of devices and channels. So, how do companies handle large volumes of support tickets or communicate with customers on different channels? The simple answer...Salesforce Service Cloud.READ MORE
Although Spring ‘21 release seems like just a short time ago, we’re all very excited to hear that Summer ‘21 release is just around the corner! It’s important to take this time now, pre-release to check all your use cases to make sure they’re all running smoothly.READ MORE
Digital technology, Fintech’s and open banking has made it extremely easy for many professions to accelerate their business function and has proven to be financially advantageous in the longer run. However, this does not come without consequences and wealth management is one profession at risk.READ MORE